Refund Policy
Last updated: August 11, 2025
30-Day Money-Back Guarantee
We stand behind the quality of our health Templates. If you're not completely satisfied with your purchase, we offer a full refund within 30 days, no questions asked.
ELARIOSSO GROUP LTD
Flat 11 Gower House, Canning Street, Maidstone, ME14 2RY, United Kingdom
Our Commitment to You
At ELARIOSSO GROUP LTD, we believe in the quality of our health and fitness Templates and want you to be completely satisfied with your purchase. That's why we offer one of the most generous refund policies in the digital template industry.
30 Full Days
Plenty of time to try our Templates
Full Refund
100% of your purchase price back
Easy Process
Simple refund request system
When You Can Request a Refund
Valid Refund Reasons
- • Templates don't work as described or advertised
- • Technical issues that prevent you from accessing the content
- • You're not satisfied with the quality of the Templates
- • Templates are not compatible with your device
- • You received incomplete or corrupted files
- • Simply changed your mind (within 30 days)
No Questions Asked Policy: While we appreciate feedback to help us improve, you don't need to provide a detailed explanation for your refund request. Your satisfaction is our priority.
How to Request a Refund
Step-by-Step Process
Contact Our Support Team
Call us at +44-746-228-8167 or email support@viraledit.net with your refund request.
Provide Your Order Details
Include your order number, email used for purchase, and purchase date (if available).
Receive Confirmation
We'll confirm your refund request within 24 hours and begin processing.
Get Your Money Back
Refund will be processed to your original payment method within 5-7 business days.
Required Information for Faster Processing
- • Order Number: Found in your purchase confirmation email
- • Email Address: The email used to make the purchase
- • Purchase Date: Approximate date of purchase (if you remember)
- • Reason (Optional): Brief explanation to help us improve
Refund Processing Details
Timeline
Request Acknowledgment
Within 24 hours
Processing Time
1-3 business days
Refund Completion
5-7 business days
Payment Method Specifics
Credit/Debit Cards: 5-7 business days
PayPal: 3-5 business days
Bank Transfers: 7-10 business days
* Processing times may vary by financial institution
Important Information
Digital Product Policy
Since our products are digital downloads, we cannot "retrieve" the files once delivered. We trust our customers to act in good faith and discontinue use of our Templates after receiving a refund.
Refund Limitations
- • Refunds must be requested within 30 days of purchase
- • Each customer is limited to one refund per email address per product
- • Refunds for gift purchases must be requested by the original purchaser
- • Promotional or discounted purchases are eligible for full refunds
Before Requesting a Refund
Let Us Help You First
Many issues can be resolved quickly with our support team. Before requesting a refund, consider reaching out for help with:
- • Download or access problems
- • File compatibility issues
- • Technical questions about content
- • Missing files or bonuses
- • Device compatibility troubleshooting
- • Content format questions
- • Account access issues
- • General product inquiries
📞 Phone: +44-746-228-8167 | 📧 Email: support@viraledit.net | ⏰ Mon-Fri 9 AM - 5 PM EST
Contact Information
For all refund-related inquiries, please contact us using the information below:
Phone: +44-746-228-8167
Email: support@viraledit.net
Address: Flat 11 Gower House, Canning Street, Maidstone, ME14 2RY, United Kingdom
Business Hours: Monday-Friday, 9 AM - 5 PM EST
Priority Support
Refund requests receive priority handling and are typically processed faster than general support inquiries.