Help Center
Get support, find answers, or contact our team
Phone Support
+44-746-228-8167
Available Monday - Friday, 9 AM - 5 PM EST
Email Support
support@viraledit.net
We typically respond within 24 hours
Send us a Message
Frequently Asked Questions
How do I download my purchased Templates?
After completing your purchase, you will receive an email with download links within 24 hours. Check your spam folder if you don't see it in your inbox.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal. All transactions are processed securely with SSL encryption.
Can I get a refund?
Yes! We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, contact us within 30 days for a full refund.
Are the Templates compatible with my device?
Our Templates are provided in PDF format and can be read on any device that supports PDF files, including computers, tablets, and smartphones.
Do you offer bulk discounts?
Yes! We offer bundle packages at discounted rates. Check our pricing page for available bundles ranging from 3 to 15 Templates.
Business Information
Address
ELARIOSSO GROUP LTD
16 Lincoln's Inn Fields
London, England WC2A 3ED
United Kingdom
Business Hours
Monday - Friday: 9:00 AM - 5:00 PM EST
Saturday: Closed
Sunday: Closed
* Emergency support available via email 24/7